STATEN ISLAND, N.Y. — With health care at the forefront of everyone’s mind during the ongoing coronavirus (COVID-19) pandemic, one e-hail company is making it easier for medical staff to provide safe, timely transportation for their patients.
On Thursday, Lyft announced that its popular e-hail platform has been integrated with Epic, a leading electronic health records (EHR) system used by the majority of hospitals and medical schools throughout the country.
The new Lyft for Epic integration will allow health-care workers to provide transportation services and order rides for their patients directly from their health records, without having to switch to an outside Lyft platform.
“Staff can send reliable rides directly from a patient’s profile in the EHR — simplifying their day-to-day tasks, saving time, and allowing them to focus on what matters most: the patients. And patients can easily get to their appointments and back home after the visit without needing an app,” according to Lyft.
In addition to streamlining and simplifying the booking process for health-care workers, allowing them to focus their time elsewhere, the new integration also helps to ensure patients get to their appointments on time and that medical facilities operate as smoothly as possible.
Lyft’s data shows that health-care providers offering free rides to their patients can reduce appointment no-show rates by up to 27% and that ordering a patient a ride at the time of discharge can lead to less-crowded waiting rooms and shorter patient turnaround times.
The new system will also allow health-care providers to accumulate and analyze data to gain a better understanding of the benefits of health-related transportation services.