October 24, 2020
car

Alexander: What to do if phone-to-car software link disconnects

Q: I recently bought a new 2020 Hyundai Tucson. At the time, my phone, a Sprint Samsung Galaxy S7 Edge, seemed to work with the car (the Android phone icons are shown on the car’s display screen.) But now, when I want to use the phone-to-car connection for navigation, the phone takes a long time to connect to the car and soon disconnects. After two visits to the car dealership, I was told that my phone appears to be too old to connect with the newest car technology. I don’t consider a phone introduced in 2016 to be outdated, and after buying a car I’m not ready to buy a new phone, too. What do you suggest?

Lori Larson, St. Paul

 

A: Your Galaxy S7 Edge phone may not seem outdated. But when you connect your 2016 phone to your 2020 car via the “Android Auto” software, the age difference

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