October 28, 2020

Court denies request to dismiss case involving flight refunds, Canadian Transportation Agency – National

A Federal Court of Appeal judge has dismissed an attempt by Canada’s transportation regulator to prevent a hearing on its stance on flight credit for travellers.

Air Passenger Rights, an advocacy group, asked the appeal court in April to order the removal of the Canadian Transportation Agency’s statement on vouchers from its website, which was posted following mass flight cancellations by airlines.

The statement said the agency believes that vouchers or travel credit valid for two years are generally appropriate for airlines to give customers — opposed to refunds — for flights cancelled by carriers due to the COVID-19 pandemic.

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In its application, Air Passenger Rights also asked the court to prohibit members of the regulator from dealing with passenger complaints about refunds, arguing that a reasonable apprehension of bias exists based on the agency’s statements.

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